Policies at Smiles & Swag
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Return Policy
Have a problem with your order?
For any undamaged products, simply return it with its included accessories and packaging within 14 days of the date you receive the product (make sure to shoot out an email to us beforehand) and we will exchange it or offer a refund based upon the original payment method. Have a problem with your order? Simply contact us, we will get with you within business hours. Monthly plans are not allowed refunds. Although, to stop being charged from monthly packages, simply shoot us an email and we'll cancel your subscription. For any questions or concerns, please get in touch with us.
Thankyou.
Our Shipping Policy
How We Do It
All orders are processed within 3Â to 5Â business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.